Maple Lodge, Rutland

The lodge had the potential of being a very luxurious and comfortable holiday home unfortunately it was a disappointment from the start. Not much of a welcome from the reception staff, no enjoy your stay and if there is anything you need don't hesitate...... Just a long list of what you can't do and rules! I'm not sure what the cleaning team spent their time doing but it sure wasn't cleaning. Cobwebs and dust everywhere. Having glass on all the tables didn't help matters as it made the fact that it wasn't being properly cleaned very obvious, especially when the sun shone through the dirty windows. One of the three bedrooms had the main lightbulb missing, which we reported early in our stay as it made it impossible to see your clothes in the chest of draws as it was so dark that end of the room. We reported it missing and was told the warden will replace it. He came and looked and told us the cleaners carried spares in their trolley, still nothing, spoke to cleaners who told us they did not have a spare, wardens responsibility and they were on order. Nobody came and explained any of this and in the meantime we had to find a part solution to the problem by moving a bedside table lamp up the other end of the room. This room also didn't have a remote control for the TV, and as the TV was very high up on the wall, meant it was unusable. The twin bedroom had a remote control for TV but it didn't work! Hot tub was very nice but with no cushions for the garden seats, not a very comfortable place to sit and relax. We had friends staying in a touring van on the site with dogs. We knew you could not have dogs staying in the lodge but had assumed we would be able to have visits to the garden so that we could socialise. It meant we couldn't host our friends at the lodge as one of them always had to stay back with the dogs, disappointing! An inventory would be good, if there was anything you needed you had absolutely no idea whether it was there or not without searching a vast number of cupboards and drawers. The kitchen was very well fitted out. We were 3 people in a 6 berth lodge and we could sit comfortably of an evening on 2 x 2 seater sofas but I'm not sure what we would have done if we were 5 or 6 people. Lastly having only one set of keys between 3 could be 6 people was a complete pain. If anyone wanted to get out of the compound, someone else had to escort you to open the electronic gates vehicle and pedestrian or else they would be stuck for the duration you were away! I can't begin to imagine how inconvenient this would be with 6 people sharing, not everyone comes and goes at the same time, ridiculous. It made it feel more like a prison compound! In summary, not in my opinion a luxury accommodation but a luxury price. Disappointing.

Relaxing,quiet and great accommodation. It catered for all our needs. The hot tub was a brilliant addition. Very welcoming over initial contact on the phone and in reception. Information on local attractions was helpful. We had a halal diet. There were a few places about 20 min drive. Just eat did cover the area.

Fabulous accommodation. The lodge was spacious, clean and had everything we needed during our stay. The hot tub was amazing and we enjoyed use of the pool. The area is lovely and peaceful with some beautiful villagestowns near by. No food shops within walking distance so you do need to stock up before arriving or take a trip out. The staff were friendly and helpful. Id definitely stay here again.

Lovely clean and comfortable accommodation. There was everything we needed and wine and biscuits were very much appreciated. Garden was very spacious and kids loved the hot tub. Also having swimming pool for just our lodge was great.

We enjoyed your stay there, it beautiful place. One thing just need a clock inside house thanks

Everything was spot on really enjoyed our stay. Be aware that shops are not local, so bring provisions or order a shop delivery!

We had a wonderful stay in Maple lodge, it had everything we needed, facilities were great, nice big garden with hot tub, beds were comfortable. They provided plenty of towels and dressing gowns which was an added bonus! Nice short walk into the local village, staff on site were very friendly too! Only a couple of minor areas if feedback. need to check things like the dishwasher and coffee machine as both had lights needing maintenance ie descaling salt and rinse aid. Plus a guide on how to use the heating would be very useful.

Very spacious and comfortable lodge, well kept site, I liked the private garden with good sized hot tub and the swimming pool was great addition which can be booked for 30 minute sessions just for your lodge.

Absolutely lovely

On the whole we loved our stay at Maple Lodge, it was very spacious and the hot tub was excellent. The only minor grumbles were that the hot tub lights didn't work and the bathroom plughole was full on matted hair from previous occupants.

Thank you for a wonderful stay in Maple Lodge, it is beautiful l, comfortable and equipped with everything you need, we had a lovely welcome on arrival and the friendly staff were really helpful all weekend especially Derek. We all had the best time thank you

We felt like we were under curfew as we had noise complaints around 9. 45pm even though we were on holiday. The managers also felt it was acceptable to enter our garden without knocking or permission which was disconcerting. Couple of fixes required in the lodge. a bedroom door didnt close and the shower wasnt fit for purpose. Otherwise well equipped and relatively clean.

The sofa sets are bed settees and therefore not very comfortable for sitting on in the evenings for a good old chat. We love staying at the Lodges and have done on three seperate occasions, this was the first time as a large family group, we as a group felt that we had a great time however the title of Luxury Lodges was a little inflated. The cupboard with all off the cleaning accessories had all of the underfloor heating pipes and maniflods exposed and on plain veiw, A small piece off ply for a removable hatch may look more presentable!

Had another great weekend stay, we just love coming to these relaxing Lodges, a peaceful and tranquil place. Staff are very welcoming and friendly. Only a couple of negative comments though unfortunately.... The lodge was dusty throughout, which could be seen. My friend has a dust allergy

The only issue I had was the bbq was not very good but we made do with it. Everything else was perfect

This was my four year in a row of staying here. Just love this place and works out so well. 2 hr drive from London. Quiet and secure compound but lovely country walking areas. 15 mins from Rutland Water where all the activities are. It works well for me and mu family plus extended family when we just wanna have a big family get together and end up taking the two large log cabins as we've done last two years

There was a wasps nest in the airing cupboard that had not been picked up by maintenance, kitchen worktops were greasy, the lights in the hot tub didnt work. Both bathrooms had broken toilet seats. When management were told of these problems they came to get rid of the wasps with raid which meant the whole lodge smelt awful. Nothing else was resolved and no apologies. A shame as this is our second stay here.

We had a fantastic stay at this lodge, its exactly as described perfect for a family stay. The welcome package was such a lovely touch and being able to hire out the swimming pool was great! Very friendly staff we will be 100 coming back.

We loved our stay and the cabin is perfect, we only have two disadvantageous to our stay. First one the WiFi connection is very poor and constantly comes in and out. Secondly we think that there is a wasp nest either underneath or in the foundations. The family bathroom kept getting more each day. No windows or doors were open and every morning we would find 3 or 4 in there and in other rooms also.

Fabulous lodge. It had everything we could possibly want for a great weekend away. Plenty of space outside. We had bath robes and plenty of fresh white towels, beds were very comfortable too.

We had an amazing stay so much space, quiet, well equipped cabin! We really enjoyed the on site Rutland Kitchen too easy with the kids and food was great. Also a small sand area with swings and slide. The private pool hire was great and easy too.

Absolutely loved the lodge every thing you needed hot tub very relaxing would highly recommend.

3rd time we have been here and still love it. Roomy, clean, all the equipment you need for a home away from home. Two niggles but not massive, internet doesn't reach the two double rooms at the rear. Couldn't work out how to turn on the radiators in the bathrooms which were quite cold mainly our fault for not calling to find out how. Rest of lodge, very toasty.

Lovely lodge at a very good price. The size was very good and being gated was nice as felt secure. Good quality throughout and bedding very good. The shared bathroom had a very small wash basin in the room which we felt was too small. Needs a few updates as the guttering leaked which caused very slippery surfaces. We were warned of this however it was worse because of the guttering. Would definitely return as the price was very good. Thank you

Really impressed with this property. 6 adults stayed for 3 nights all creature comforts available. All equipment was very good quality. Unable to find any faults, very pleased

Absolutely fantastic, would highly recommend.

Second time i've stayed at this Lodge. Pretty much perfect. Only one thing is that Maple Lodge is bordering the caravan park unlike Oak Lodge. So during the summer stay, you can hear all stayers noise from the Caravans. I had both hired so noticed that Oak Lodge just edges Maple on this front.

Excellent facilities and equipment, and most helpful and friendly staff.

We had a lovely stay in Maple lodge, it was really clean, comfortable and well equipped for our stay. The pool facilities are great and we loved having access to it on our own. Would definitely love to return!

We thoroughly enjoyed our stay at Maple Lodge, it had everything you could wish ... We thoroughly enjoyed our stay at Maple Lodge, it had everything you could wish for and we were greeted by excellent, courteous and friendly staff and will definitely be returning

We had a fantastic stay. We enjoyed it so much we've booked to come again

The lodge is absolutely brilliant! So so lovely to walk into a Christmas tree sparkling for our little ones. The facilities are amazing and felt like a home away from home. I couldnt recommend highly enough.

We had a lovely family weekend celebrating 2 birthdays in a beautiful relaxing lodge with fabulous facilities and the welcome hamper was well received by everyone. Loved that the hot tub and seating was situated in your own private garden. It was a lovely that dressing gowns were provided for everyone too and great that you could use the swimming pool just for your lodge. Great base for exploring the surrounding area. Will definitely return in the future.

Great stay, with lovely hot tub and swimming pool which can be hired for use of your family group 1 session free. A couple of things reported on feedback form but nothing major, its the end of the season.

Had a lovely stay. Hot tub set at 40 degrees which was way too hot we were told not to adjust temperature. Other than that it was perfect.

A well porportioned lodge. Excellent bedroom sizes. Lovely hot tub facility. Issues? No blind on the kitchen window, making privacy impossible. Windows dirty on the inside. There are thermostats on several walls with no indication what they do. We worked it out but a note above them would have been helpful.